Privacy Policy

This Privacy Policy explains how U Select Travel Management (“we”, “us”, “our”) collects, uses, shares and protects your personal information when you visit https://uselecttravel.com (the “Site”) or use our services.

By using the Site or providing your personal information to us, you agree to the terms of this Privacy Policy.

1. Who We Are

The Site is operated by:

U Select Travel Management
Suite 2, 7 Cumbrian House
217 Marsh Wall
London
E14 9FJ
United Kingdom

Telephone: 020 3763 6600
Email: info@uselecttravel.com

For the purposes of applicable data protection laws, we are the data controller of the personal information we collect about you.

2. Personal Information We Collect

We may collect and process the following types of personal information:

2.1 Information you provide directly

You may give us information when you:

make an enquiry through the Site, by email, phone or messaging apps
request a quotation or make a booking
sign up to receive news, offers or updates
complete a form, survey or competition entry
create or update an account or profile with us
contact us for customer support or otherwise communicate with us

This information may include:

name and title
contact details (postal address, email address, telephone number)
company name and job title (for corporate travel)
date of birth and gender (where required for travel bookings)
passport and identification details (where required by airlines, hotels or other suppliers)
travel preferences, interests and special requirements
payment and invoicing details
any other information you choose to provide in connection with your enquiry or booking

If you provide information about another person (for example a family member, employee or travelling companion), you confirm that you have their permission to do so and that they have been made aware of this Privacy Policy.

2.2 Information collected automatically

When you use the Site, we may automatically collect:

IP address and approximate location
device type, operating system and browser type
pages visited, links clicked and time spent on the Site
the website or source that referred you to the Site

This information is collected using cookies and similar technologies (see section 6).

2.3 Special category information

In some circumstances we may need to collect information about your health or medical conditions (for example, mobility requirements, dietary needs or other details relevant to your travel). We only collect this information where it is necessary to arrange your travel or to comply with legal or regulatory requirements.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

to respond to your enquiries and provide quotations
to create, manage and fulfil travel bookings and related services
to communicate with you about your booking, including confirmations, changes and updates
to process payments and issue invoices or receipts
to provide customer service and handle complaints
to personalise and improve the Site and our services
to send you marketing communications where you have agreed to receive them
to protect our business and the Site against fraud and misuse
to comply with legal and regulatory obligations

We will only process your personal information where we have a lawful basis, which may include:

the performance of a contract with you or taking steps at your request before entering into a contract
your consent (for example, for certain marketing activity and cookies)
our legitimate interests (for example, running and improving our business and services)
compliance with a legal obligation (for example, retaining certain records for tax purposes)

4. Marketing Communications

If you choose to receive marketing communications from us, we may contact you by email, phone, SMS, messaging apps or post to tell you about:

our travel services
special offers, promotions and competitions
news and updates related to travel

You can withdraw your consent or change your marketing preferences at any time by:

clicking the “unsubscribe” link in any marketing email; or
contacting us using the details in section 1.

Even if you opt out of marketing messages, we may still send you service messages relating to existing bookings or enquiries.

5. Cookies and Similar Technologies

The Site uses cookies and similar technologies to:

enable the Site to function properly
remember your preferences and settings
understand how visitors use the Site
help us improve our content and marketing

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the Site functions. More detailed information is provided in our separate Cookies Policy, which is available on the Site.

6. Sharing Your Personal Information

We may share your personal information with:

airlines, hotels, transport providers, destination management companies and other suppliers involved in providing the travel arrangements you have requested or booked
service providers who perform services for us, such as IT hosting, website analytics, payment processing, email delivery and professional advisers
law enforcement agencies, regulators, government bodies, immigration and border control authorities where required by law or where necessary to facilitate your travel
any third party if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect our rights, property or safety, or the rights, property or safety of our customers or others
any person to whom we may transfer our rights and obligations under any agreement with you

We will only share the information that is necessary for the relevant purpose and we require third parties to protect your data and use it only in accordance with applicable laws.

7. International Transfers

Because we arrange travel worldwide, your personal information may be transferred to and processed in countries outside the United Kingdom and the European Economic Area. These countries may have different data protection laws.

Where we transfer your personal information to a country that does not provide the same level of protection as the UK, we will take appropriate steps to ensure that your information is adequately protected, for example by using standard contractual clauses approved by the relevant authorities or by ensuring that the transfer is otherwise permitted under data protection law.

8. Data Security

We take appropriate technical and organisational measures to safeguard your personal information, including:

storing information on secure servers
restricting access to personal data to those who need it for legitimate purposes
using security technologies such as encryption where appropriate

Although we do our best to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. Any transmission of information is at your own risk.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including:

providing the services you request
complying with legal, accounting and reporting requirements
resolving disputes and enforcing our agreements

Retention periods will vary depending on the type of information and the reason it is held. When your information is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

10. Your Rights

You have certain rights in relation to the personal information we hold about you, including:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to have inaccurate or incomplete data corrected.
Right to erasure – to request that we delete your personal data in certain circumstances.
Right to restrict processing – to request that we limit the way we use your personal data in certain circumstances.
Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller, where technically feasible.
Right to object – to object to our processing of your personal data where we are relying on legitimate interests, or to object to direct marketing.
Right to withdraw consent – where we are relying on your consent to process your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details set out in section 1. We may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your personal data.

11. Third-Party Websites

The Site may contain links to other websites which are not operated by us. This Privacy Policy applies only to our Site. We are not responsible for the content or privacy practices of other websites and you should read their own privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date. We encourage you to review this page periodically to stay informed about how we handle your personal information.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: